Privacy Policy for Boldhato

Effective Date: January 3, 2025

At Boldhato, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, boldhato.com, you agree to the terms of this policy. Please take a moment to read through it to understand how we handle your data.

1. Information We Collect

To provide you with the best possible experience, we collect different types of information when you visit our website, make a purchase, or interact with our customer service team. The information we collect falls into two main categories: personal information and non-personal information.

  • Personal Information: This includes information you provide to us when you make a purchase, create an account, sign up for our newsletter, or contact us. Personal information includes:
    • Name
    • Email address
    • Mailing address
    • Phone number
    • Payment information (credit card number, billing address)
  • Non-Personal Information: This includes information that cannot personally identify you but helps us analyze how our website is being used and improve your browsing experience. Non-personal information includes:
    • IP address
    • Browser type
    • Device type
    • Usage data (pages visited, time spent on our site)
    • Cookies and tracking technologies (explained below)

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • To Process Orders: We use your personal information to process and fulfill your orders, including confirming your order details, processing payments, and shipping your products.
  • To Improve Our Website: Non-personal information helps us analyze trends, monitor website performance, and enhance user experience.
  • Customer Support: We use your contact information to respond to your inquiries, process returns, provide order updates, and assist with any customer service issues.
  • Marketing and Communications: If you opt-in to receive marketing communications, we may use your email address to send you updates about new products, promotions, and special offers. You can unsubscribe from these emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
  • To Comply with Legal Obligations: We may use or disclose your information as required by law or to protect the rights, property, or safety of Boldhato, our customers, or others.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. A cookie is a small file stored on your device that helps us remember your preferences, personalize content, and track the performance of our website. By using our website, you consent to the use of cookies.

  • Types of Cookies We Use:
    • Essential Cookies: These are necessary for the basic functioning of the website (e.g., remembering your shopping cart).
    • Analytics Cookies: These help us understand how visitors interact with our website so that we can improve the site’s performance.
    • Advertising Cookies: These cookies allow us to display relevant advertisements based on your browsing behavior.

You can manage your cookie preferences through your browser settings, including opting out of some cookies. However, please note that blocking or deleting cookies may affect your experience on our website.

4. How We Protect Your Information

We take your privacy and security seriously. We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption technologies for payment transactions and secure servers to store your data.

While we use reasonable security measures, no method of transmitting or storing data is 100% secure. As such, we cannot guarantee absolute security, but we are committed to doing our best to protect your information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website and conducting business, such as payment processors, shipping carriers, and email service providers. These third parties are required to keep your information confidential and use it only for the purposes for which we engage them.

We may also disclose your personal information if required by law or in response to a legal request (e.g., a subpoena or court order), or to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Your Rights and Choices

As a customer, you have certain rights regarding the personal information we collect and hold. These rights include:

  • Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain your information for legal or accounting purposes).
  • Opting Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe at any time by following the instructions in the email or by contacting us directly.
  • Cookie Preferences: You can manage your cookie settings through your browser or opt-out of certain tracking technologies. However, blocking some cookies may affect your experience on our website.

To exercise any of these rights, please contact us at info@boldhato.com.

7. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms or partner sites. These websites are not operated by Boldhato, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to exercise any of your rights, please contact us using the following information:

  • Email: info@boldhato.com
  • Phone: (413) 279-3015
  • Address: 2 Ladd Ln Wilbraham, Massachusetts

We are committed to protecting your privacy and will do our best to address any concerns you may have.