Refund and Returns Policy

Effective Date: September 29, 2025

Thank you for choosing BoldHato.com. We truly appreciate your trust in our range of organic sunscreens. Your satisfaction is our priority, and we aim to ensure that every order meets your expectations. Please read our Refund and Returns Policy carefully before making a purchase.

1. Our Commitment to You

At BoldHato.com, we are dedicated to providing safe, high-quality organic sunscreens that protect your skin and respect the environment. We understand that sometimes a product might not meet your needs. In such cases, we’re here to help guide you through our return and refund process.

2. Eligibility for Returns

We accept returns within 7 calendar days of the date you receive your order. To qualify for a return:

  • The product must be unused, unopened, and in its original, undamaged packaging.

  • The product must be in resellable condition.

  • You must provide a proof of purchase (e.g., order number, receipt, confirmation email).

If more than 7 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

3. Items That Cannot Be Returned

Due to the nature of our products and hygiene considerations, we cannot accept returns on:

  • Items that have been opened or used

  • Items that are not in their original condition or packaging

  • Products marked as final sale or clearance

  • Gift cards or promotional items

4. Return Procedure

If you wish to initiate a return:

1️⃣ Contact Us: Email contact@boldhato.com with your order number, a clear description of your issue, and (if possible) a photo of the item.

2️⃣ Approval: Our customer service team will review your request and respond within 2 business days with return instructions if approved.

3️⃣ Shipping the Item:

  • Pack the item securely in its original packaging.

  • Ship to the address provided in our return instructions.

  • You will be responsible for paying return shipping costs unless the return is due to our error (e.g., you received the wrong or defective item).

  • We recommend using a trackable shipping service to ensure safe return delivery.

5. Refunds

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

✅ If approved:

  • Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

❌ If rejected:

  • We will contact you to explain the reason and, if appropriate, offer options (e.g., reshipping the product back to you at your cost).

👉 Please note:

  • Original shipping charges are non-refundable (except in cases of our error).

  • Refund processing times may vary depending on your bank or payment provider.

6. Exchanges

We only replace items if they are defective or damaged when you receive them. If you need to exchange an item for the same product, please contact us at contact@boldhato.com within 7 days of delivery.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery at contact@boldhato.com with your order number and clear photos of the damaged or incorrect item.

  • We will prioritize resolving the issue by offering a replacement, exchange, or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Double-check your bank account.

  • Contact your credit card company or bank; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at contact@boldhato.com.

9. Need Assistance?

We are always here to help. If you have any questions about this Refund and Returns Policy or need assistance with your order, please contact us:

BoldHato.com
📍 15513 Windbreak Loop, Abingdon, Virginia (VA), 24210
📞 (276) 386-6181
📧 contact@boldhato.com
🌐 https://boldhato.com/