Sales Policy for Boldhato

Effective Date: January 3, 2025

Welcome to Boldhato! We are delighted to have you as a customer and strive to provide you with a seamless shopping experience for all your plant and garden needs. Our mission is to offer a wide selection of beautiful plants that will enhance your home, office, or outdoor spaces. Our comprehensive sales policy outlines everything you need to know about purchasing from us, including ordering, pricing, payment, shipping, returns, and customer support. Please read this policy carefully to ensure a smooth and enjoyable shopping experience with Boldhato.

1. Order Process

At Boldhato, we have made it easy for you to browse and shop for your favorite plants and garden accessories. Simply visit our website, boldhato.com, where you can explore our wide range of products, including indoor and outdoor plants, planters, gardening tools, and accessories.

  • Placing an Order: Once you have selected the items you’d like to purchase, add them to your cart. You can continue shopping or proceed directly to checkout when ready. At checkout, you will be asked to provide your billing and shipping information.
  • Order Confirmation: After placing your order, you will receive an order confirmation email with all relevant details, including the items purchased, the total amount, and an estimated delivery date. Please review your order carefully and contact us immediately if you notice any discrepancies.
  • Order Modifications and Cancellations: If you wish to make changes to your order, such as updating the shipping address or item selection, please contact us as soon as possible at info@boldhato.com. We will make every effort to accommodate your request, but please note that modifications may not be possible if your order has already been processed for shipping.

2. Pricing and Payment

All prices listed on our website boldhato.com are in USD and reflect the current retail price of each product. We reserve the right to change prices at any time, but any changes will not affect orders that have already been processed.

  • Payment Methods: We accept a variety of secure payment methods to ensure that your purchase experience is smooth and secure. These payment methods include major credit cards (Visa, MasterCard, American Express), PayPal, and other trusted payment options.
  • Sales Tax: Sales tax will be calculated based on your shipping address and is automatically applied during checkout. The applicable sales tax rate will vary depending on your location.
  • Security: All payment information is processed securely through industry-standard encryption technologies to ensure that your personal and financial data is protected.

3. Shipping and Delivery

We offer reliable shipping to customers across the United States, ensuring that your plants and garden supplies arrive safely and on time.

  • Shipping Methods: Shipping charges are calculated at checkout based on the size, weight, and destination of your order. You can choose from different shipping methods, including standard and expedited shipping.
  • Delivery Time: We aim to process and ship orders within 2–3 business days. However, delivery times may vary depending on your location and the shipping method selected. Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.
  • Packaging: We take great care in packaging your plants and products to ensure that they arrive in excellent condition. However, please note that plants are living organisms, and some level of minor damage or leaf drop may occur during shipping. If you notice significant damage upon receipt of your order, please contact us immediately for assistance.
  • Shipping Restrictions: Please be aware that due to the nature of some plants and shipping regulations, certain items may not be eligible for delivery to all regions. If your order contains such items, we will notify you before processing the shipment.

4. Returns and Exchanges

At Boldhato, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for most products, allowing you to return or exchange items if you are not happy with your purchase.

  • Return Eligibility: To qualify for a return, the items must be in their original condition and packaging, and you must notify us within 30 days of receiving the order. Items that are used, damaged, or not in their original condition may not be eligible for a return.
  • Return Process: To initiate a return, please contact us at info@boldhato.com with your order details. We will provide you with instructions on how to return your item. Customers are responsible for the return shipping costs unless the return is due to an error on our part.
  • Refunds: Once your return has been received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account.
  • Non-Returnable Items: Certain items, such as perishable plants, custom products, or products marked as “final sale,” are not eligible for returns or exchanges.

5. Customer Support

We are committed to providing excellent customer service and are here to assist you with any questions or concerns you may have. If you need help, please don’t hesitate to contact us.

  • Contact Us: You can reach us via email at info@boldhato.com or by phone at (413) 279-3015. Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM EST.
  • Product Inquiries: If you have questions about the plants or products we offer, our knowledgeable team can provide detailed information and care tips to ensure you choose the best items for your needs.
  • Order Status: If you need assistance with tracking your order or need an update on your shipment, our team is happy to provide assistance.

6. Privacy Policy

At Boldhato, we value your privacy and are committed to protecting your personal information. We collect only the necessary information required to process your orders and provide you with a personalized shopping experience. For more details on how we handle your data, please read our full Privacy Policy.

We use advanced security measures to safeguard your personal and payment information. Your data will never be shared with third parties for marketing purposes without your consent.

Contact Us

Thank you for choosing Boldhato for all your plant and gardening needs. If you have any questions about our sales policy or need further assistance, please contact us using the following details:

We appreciate your business and look forward to helping you create beautiful spaces with our stunning plant selections.