Shipping Policy
Effective Date: January 3, 2025

At BOLDHATO, we are committed to ensuring that your bonsai trees and other products are delivered promptly and safely. We strive to provide a seamless shopping experience, from the moment you place your order to the time your products arrive at your door. Please take a moment to review our shipping policy below.

Shipping Methods and Delivery Times:

We offer a variety of shipping options to ensure you receive your products in a timely manner. The estimated delivery times for each shipping method are as follows:

  • Standard Shipping: 5-7 business days for delivery.
  • Expedited Shipping: 2-3 business days for delivery.
  • Overnight Shipping: Next-day delivery, available for urgent orders (additional charges may apply).

Note: Shipping times are estimates and may vary due to factors like weather conditions, holidays, and unforeseen courier delays.

Shipping Costs:

Shipping costs are calculated based on the size, weight, and destination of your order. You will see the exact shipping fee during the checkout process before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over $100 within the United States.
  • International Shipping: We also ship internationally to select countries. Shipping fees will be calculated at checkout.

Order Processing:

  • Orders are processed within 1-2 business days of receiving your payment.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order has shipped, you will receive an email confirmation along with a tracking number to monitor the status of your delivery.

Packaging:

We take extra care to ensure your bonsai trees and products are securely packed for safe delivery. Our packaging is designed to protect the plants from damage during transit, ensuring they arrive in excellent condition.

Shipping Restrictions:

  • We currently ship within the United States and select international locations.
  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.
  • Due to the delicate nature of bonsai trees, certain species may be subject to shipping restrictions depending on your location. Please reach out to our customer support team for more information.

Address Accuracy:

Please double-check that the shipping address you provide is correct. We are not responsible for delays or misdeliveries due to inaccurate or incomplete address information.

Customer Support:

If you have any questions or concerns about your order or shipment, feel free to reach out to our customer service team. We are always ready to assist you.