Privacy Policy for BoldHato

Effective Date: January 16, 2025

At BoldHato, we are deeply committed to protecting the privacy and security of our customers’ personal information. This comprehensive Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, boldhato.com, and our services. We encourage you to read this policy carefully to understand our practices regarding your personal data. By using our services, you consent to the data practices described in this policy.

1.1. Information Collection

We gather information from you through various interactions and sources. This includes both information that you directly provide to us and information that we collect automatically:

  • Personal Identification Information: This includes information you voluntarily provide when you register an account, make a purchase, subscribe to our newsletter, participate in a promotion, contact us for support, or interact with us in any other way. This may consist of your name, email address, postal address, telephone number, payment information (credit card details, billing address), and any other personal data you choose to provide.

  • Browsing Data: We automatically collect information about your visit to our website. This includes your IP address, browser type, operating system, referring URLs, the pages you view, the time spent on those pages, and other usage statistics. We collect this information through cookies, web beacons, and other tracking technologies.

  • Purchase History: We keep records of your purchases, including products you’ve bought, purchase dates, and amounts spent. This helps us better understand your preferences, manage your orders, and provide more tailored recommendations.

  • Communication Data: We maintain records of all communications you have with us via email, phone, or our website, including any customer service inquiries.

  • Social Media Interactions: If you interact with us on social media platforms (e.g., liking a post, commenting), we may collect information that is publicly available on those platforms.

1.2. Use of Collected Information

The information we collect is used for the following purposes:

  • Service Delivery: To process your orders, manage your account, fulfill your requests, and provide customer support.

  • Personalization: To enhance your experience on our website by customizing the content, recommending products that may interest you, and saving your preferences.

  • Communication: To send you updates regarding your orders, promotional offers, newsletters, and other pertinent information. With your consent, we may also send you marketing materials about new products, promotions, and events.

  • Improvement of Services: To analyze user behavior, website traffic, and user demographics in order to refine our website, services, and product offerings.

  • Marketing and Advertising: To better target our marketing campaigns, deliver relevant ads, and analyze their performance.

  • Legal Compliance: To comply with all applicable laws, regulations, and legal processes.

  • Security: To protect the security and integrity of our website and data and prevent unauthorized access.

1.3. Data Protection

We employ robust technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect data transmissions on our website.

  • Firewalls and Intrusion Detection Systems: We implement firewalls and intrusion detection systems to safeguard our servers against unauthorized access.

  • Regular Security Audits: We regularly conduct security audits to identify and mitigate vulnerabilities.

  • Access Controls: We limit access to personal information to authorized personnel who need such information to perform their duties.

  • Payment Security: Payment information is processed through secure payment gateways that comply with PCI standards.

  • Employee Training: We regularly educate our staff on best practices for data security and privacy.

1.4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners to help us operate our website, conduct our business, or service you. These partners are obligated to keep your information confidential. These instances include:

  • Payment Processors: To process your transactions securely.

  • Shipping and Delivery Services: To deliver your orders.

  • Analytics Providers: To analyze website traffic and user behavior.

  • Marketing Partners: To deliver relevant advertising, manage campaigns, and evaluate their effectiveness.

  • Legal and Compliance Agencies: To respond to legal requests or comply with applicable laws.

  • Affiliates: We may share your information with our parent company or subsidiaries.

1.5. Cookies and Tracking Technologies

We utilize cookies and other tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and track your usage patterns. You can adjust your browser settings to refuse cookies, but this may limit some functionality of our website.

  • First-Party Cookies: We use our own cookies to remember preferences and to enhance your user experience.

  • Third-Party Cookies: We use cookies from third parties, such as advertising platforms, to track advertising performance.

1.6. Your Rights

You have certain rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Rectification: You have the right to request corrections to any inaccurate or incomplete information we hold about you.

  • Erasure: You have the right to request the deletion of your personal data, subject to legal limitations.

  • Restriction of Processing: You have the right to request the restriction of processing your data under certain circumstances.

  • Objection to Processing: You have the right to object to the processing of your data based on legitimate reasons.

  • Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: Where we have processed your data with consent, you have the right to withdraw your consent at any time.

  • File a Complaint: You have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the information provided below.

1.7. Children’s Privacy

Our website is not intended for use by individuals under the age of 16, and we do not knowingly collect personal information from them. If we become aware that we have collected information from a child under 16, we will take steps to delete that information.

1.8. International Data Transfers

As part of our operations, your data may be transferred to, and stored and processed in, other countries. By using our website, you consent to this transfer, processing, and storage of your data. We ensure that these transfers are conducted with appropriate safeguards to protect your information.

1.9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices. Any revisions will be posted on our website along with the revised date. We recommend that you review this policy periodically to stay informed about our practices.

1.10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Address: 2 Ladd Ln Wilbraham, Massachusetts

  • Phone Number: (413) 279-3015

  • Email: info@boldhato.com

  • Website: boldhato.com