Payment Policy

Effective Date: January 16, 2025

At Boldhato, we are committed to providing our customers with a secure, convenient, and transparent payment process. This payment policy is designed to outline the various payment options available to you and to ensure that your financial transactions with us are handled with the utmost care and security. We strive to make your purchasing experience as seamless and enjoyable as possible, from the moment you select your plant to the completion of your transaction.

Accepted Payment Methods

We accept the following payment methods for both online and in-store purchases:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Our payment processing system utilizes industry-standard encryption to safeguard your financial information.

  • PayPal: For online orders, we offer the secure and convenient payment method of PayPal.

  • Bank Transfers: For larger transactions, we can accommodate online bank transfers as an alternative payment option. Please contact us at info@boldhato.com for further details on arranging a bank transfer.

  • In-Store Payments: At our Wilbraham, Massachusetts, location, we accept cash, credit/debit cards, and mobile payment options, including Apple Pay and Google Pay.

  • Boldhato Gift Cards: We accept Boldhato gift cards for online and in-store purchases.

  • Payment Plans: We offer payment plan options for larger orders. Contact us directly to determine what payment plans are available for your order.

Payment Security

We take the security of your payment information very seriously. Our payment systems are secured using industry-standard encryption and security protocols to ensure that your financial details are protected from unauthorized access. We do not store any sensitive payment information on our servers. All payment processing is carried out by trusted and PCI-compliant payment processors.

Payment Authorization

When you place an order, we will request authorization from your chosen payment provider for the total amount of your purchase. This is a temporary hold on the funds and will not be fully processed until your order is prepared for shipment or pickup. For custom or large orders, we may request a partial payment to initiate the order process.

Pricing, Taxes, and Fees

  • Pricing: All prices displayed on our website, boldhato.com, are in [Specify currency – e.g., USD] and are subject to change without prior notice. While we make every effort to maintain price accuracy, errors may occur. If a pricing error is found on your order, we will notify you as soon as possible.

  • Taxes: Sales tax will be applied to all applicable orders in accordance with state and local regulations. The total tax amount will be calculated during the checkout process.

  • Fees: Any additional fees associated with your order, such as delivery or special handling fees, will be itemized separately in your order total. We will clearly indicate any extra costs before you finalize your purchase.

Payment Issues

  • Failed Payments: In the event that your chosen payment method fails, we will notify you promptly. You will then have the opportunity to provide an alternate payment method. If payment issues cannot be resolved, your order may be canceled.

  • Fraudulent Transactions: Boldhato reserves the right to cancel any orders that we suspect to be fraudulent. We will collaborate with payment processors and law enforcement authorities as necessary to address fraudulent payment attempts.

  • Chargebacks: If a payment is subject to a chargeback, we will investigate the transaction thoroughly and may contest the chargeback if we believe it is unjustified.

Refunds and Returns

  • Refunds: Refunds will be credited back to the original payment method used to make the purchase. The time required for a refund to appear in your account depends on your payment provider’s policies and can take several business days.

  • Returns: Our return policy is available on our website, boldhato.com, where you can find details of return eligibility and procedures. In general, we accept returns of plants in their original condition within [Specify time frame – e.g., 14 days] of purchase with proof of purchase. You will be responsible for the costs of returning the items to our location.

  • Damaged or Defective Items: If you receive a plant that is damaged or defective, please contact us immediately at info@boldhato.com or 413-279-3015 and we will arrange for a replacement or refund, subject to our assessment of the damage or defect.

Subscriptions and Recurring Payments

  • Subscription Services: If Boldhato offers any subscription services, payment will be automatically deducted from your chosen payment method at the intervals described in the subscription agreement.

  • Subscription Changes: You can change your subscription preferences or cancel your subscription by contacting us or through your account on our website, boldhato.com.

Payment Terms

By placing an order with Boldhato, you are agreeing to the payment terms outlined in this policy. You authorize Boldhato to charge the full amount of your order to the provided payment method.

Policy Updates

Boldhato reserves the right to make changes to this payment policy at any time. Any modifications to the policy will be posted on this page with an updated effective date. Please review this page periodically to ensure you are aware of any changes.

Contact Information

If you have any questions or concerns regarding our payment policy, please contact us:

Boldhato
Street: 2 Ladd Ln Wilbraham, Massachusetts
Phone number: (413) 279-3015
Email: info@boldhato.com
Website: boldhato.com